Q. When will my order ship?
A. Orders are shipped next business day. You’ll receive an email with tracking information once your order has been processed.
Q. What shipping service do you use?
A. We ship orders via USPS Ground Advantage, with delivery typically taking 2-5 business days. Boundary wire rolls are shipped USPS Priority mail (flat rate).
Q. Do you charge sales tax?
A. We only collect sales tax on orders shipped to Idaho. If you live in another state, you won’t be charged sales tax at checkout.
Q. What is your return policy?
A. We offer a 60-day, 100% money-back guarantee. To view our full return policy, click here.
Q. How can I be sure the item I ordered will work properly?
A. When purchasing an item online, the last thing you want is to find that it’s not working correctly. That’s why we meticulously inspect and test every single item we sell. We specialize in these items, and only sell a handful of high quality brands which we have over 10 years of experience with. Additionally, we take extra care by shipping all of our items in secure, crush-resistant packaging, to make sure your purchase will arrive safely.
Q. What is the appropriate contact probe length for my dog’s receiver collar?
A. The ideal probe length depends on your dog’s fur. Short probes are usually sufficient for dogs with short coats. For dogs with long or thick fur, longer probes may be more effective. You can also trim the hair on your dog’s neck to ensure consistent contact.
Q. My Invisible Fence collar is identical to the one listed for sale, but the description says it’s not compatible with my system. Why?
A. Even if two collars are identical, that does not mean they are programmed the same. Collars can be programmed to work with different systems and on different frequency settings. Need help determining what collar you need? Please reach out to us here: Contact