Q. When will my order ship?
A. Orders placed before 8 AM MST will be shipped the same business day. Any orders placed after that time will be shipped the next business day. You’ll receive an email with tracking information once your order has been processed.
Q. Which shipping service do you use?
A. We ship all orders via USPS Ground Advantage, with delivery typically taking 2-5 business days.
Q. How can I be sure the item I ordered will work properly?
A. When purchasing a pre-owned or open-box item, the last thing you want is to discover a defect. That’s why we meticulously test and inspect every product before it reaches you. Additionally, we take extra care by shipping all of our items in secure, crush-resistant packaging, ensuring you can trust that your purchase will arrive in excellent condition.
Q. What is the appropriate probe length for my dog’s receiver collar?
A. The ideal probe length depends on your dog’s fur. Short probes are usually sufficient for dogs with short coats. For dogs with long or thick fur, longer probes may be more effective. You can also trim the hair on your dog’s neck to ensure consistent contact.
Q. What is your return policy?
A. We offer a 60-day, 100% money-back guarantee. To view our full return policy and detailed instructions, click here.
